Privacy Policy

This policy explains the types of information SynMentis may process when you create an account and use the service.

1. Information we may process

• Account information such as your email address and workspace information.
• Website URLs, customer descriptions, research goals, and other information you submit to create a study.
• Research data produced while shoppers browse a website, including journey events, screenshots, findings, and related results.
• Billing and transaction information needed to manage plans, entitlements, and payments. Payment details may be handled by the payment provider rather than stored directly by SynMentis.
• Technical information such as browser, device, authentication, and service logs needed to operate and secure the product.

2. How information is used

• To provide and operate SynMentis.
• To run requested shopper journeys and generate research results.
• To maintain account access, usage limits, billing, and security.
• To communicate with you about your account, service changes, or support requests.
• To diagnose errors, prevent abuse, and improve reliability.

3. Website and research content

When you ask SynMentis to research a website, the service may process the public website content and the research information you provide. You are responsible for ensuring that you are authorized to ask us to process the website and any customer or business information you submit.

4. Payments

Payment transactions may be completed through a third-party payment provider. The provider may process payment information under its own privacy policy and terms. SynMentis receives the information needed to associate a successful purchase or subscription with your workspace.

5. Sharing information

We may use service providers that help us host, secure, operate, analyze, or bill the service. Those providers receive information only as needed to provide their services to us. We do not sell your account information or research content as a standalone data product.

6. Data retention

We keep information for as long as reasonably necessary to provide the service, maintain security and accounting records, resolve disputes, and meet applicable legal obligations. Specific retention periods may vary by data type and product configuration.

7. Your choices

You can contact support about account information, privacy questions, or requests concerning your data. Some information may need to be retained where required for security, legal, or financial recordkeeping purposes.

8. Contact

Privacy questions can be sent to the support email shown in the product interface or account settings.

This page is a product-facing privacy template and should be reviewed and adapted to the legal entity, jurisdictions, data processors, retention rules, and payment providers you ultimately use.